Our Guarantee
Out of the Forever Bakery will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Design Variations
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Out of the Forever Bakery will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 72 degrees or below and out of sunlight, strong lighting, or studio lights.
Deposits, Payments, Cancellations
For online orders, all sales are final. Refunds will not be issued.
For custom Order: A deposit of 50% and a signed contract is required to consider this. If customer cancel the order, Advance amount will not be refundable
Delivery Terms
The delivery time will be confirmed two (2) business days before your event date. Cakes maybe setup 1-3 hours before your event.